Her Computer Company ~ Affordable and Quality Computer Services

Question: I am getting pop up and ads, am I getting hit by spyware?
I would say most definitely. Most PC's we work on, if they have been on the internet, they have been infected with Spyware and or Adware. There are some systems with only a few, others with hundreds or even thousands. Even PC's using virus protection and firewalls have been infected with Spyware and Adware. These adware and spyware programs can cause the system to have slowed down a great deal.

Question: What can I do to get rid of Spyware and those pop up ads?
You need to install anti spyware, a spyware/adware removal tool. Run it and will find spyware and adware on your system. It will allow you to remove the spyware/adware and then it will help protect your system from then on. But you need to be careful as sometimes these programs think Operating System files or Registry Files are Malware.

Question: When I purchased a new PC what was the EULA and the numbers I put in?
As a Microsoft OEM, when you/we install Windows for the first time or after a reimage, you will see the Microsoft END USER LICENSE AGREEMENT (EULA). Which is the agreement/licensing for using the software. The numbers you put in are the registration numbers for that particular software. You should have a sticker attached to the PC that has the same number for the software. In addition you have 30 days to activate the Windows XP, Vista or Windows 7 with Microsoft.

Question: How do I know if my monitor, keyboard and mouse are causing the issues associated with my errors?
If you have a way to disconnect the old device such as monitor, mouse or keyboard and try a different one, then if it works the issue is corrected. If not it is more than likely the CPU or Computer Box as some call it and will need service.

Question: I am elderly, or handicapped and can’t disconnect or carry the computer, can a technician come to me?
Yes, Her Computer Company makes service calls and will set up an appointment for a technician to come to you. We will call to set up a date and time so you won’t have to wait. However, we make house calls for any client that needs this service no matter if you are handicapped, elderly or not.

Question: I have Window Vista Operating system and want to go to Windows 7. Can I transfer my programs and data?
Some programs yes can transfer, while others may not be compatible. Having the program discs to reload will be key. Backing up your data before the upgrade of any Operating system upgrade or install is the key. Please note that not all hardware is compatible with new operating systems.

Question: I have a virus protection program on my system, how did I get a virus while my Virus protection was running?
Although you had a virus protection program running it could have been more than a year since you purchased a new subscription, Once the subscription runs out, the program does not continue to update virus definitions. It does run giving you a false sense of security. Cleaning the virus off the system, renewing your software virus subscription and updating the program will help in the future.

Question: My memory is running out so can I add to it so I can have more space to put additional applications and programs?
Memory is the RAM and Storage space is the capacity of your hard drive. Either one can be increase depending on your need. Normally, if you need more storage space, a second hard drive can be added. Memory can be increase by adding chips or replacing the one you have. I.E. 512 mgs of ram increase to 1 gig or even doubled. RAM is where the programs load and run. RAM is Random Access Memory, which goes away when you shut off your machine, and starts back fresh and clean when you boot back up.

Question: Can I just upgrade my system rather than have to buy a new one? What do I need to know about upgrading?
The key to upgrading and saving several hundred dollars is: Your current PCs hard drive, Memory, CD ROM and Operating System need to be of sufficient speed and capacity to be reused in the new system. If the hard dive has enough empty space to last you for a while and you are happy with your current OS then your old system is a good candidate for upgrade.

Question: What do I need to know to upgrade my current system to Windows 7?
Windows Vista or XP recommends that your system have at least 2 Gig's of space for the XP operating system. It should have as a minimum 1 gig of RAM. And the CPU be at least a Pentium 333 MHz. If it meets the above criteria then it will run XP or Windows 7, not really fast but it will run. The more memory you have in the system the better it will function.

Question: I had to activate my Windows Vista or 7, what is activation.
Activation has only one function. It takes the registration numbers you key in and checks them in a data base with all the other PC in the World to be sure the Windows software is legitimate and has only been installed on one PC ONLY. That is Microsoft's way to attempt to protect the copyright and licensing.